Return Policy

Return and Refund Policy

At Surplus Select, we strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be times when you need to return an item. That's why we have created this Return and Refund Policy to help make the process as easy and straightforward as possible.

Returns

Orders may return it to us within 30 days of receipt for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original tags and packaging intact for new items.

To initiate a return, please contact our customer service team at (585) 454-4987 or email us at dock@dockhardware.com to start a return. You will be responsible for shipping the item back to us at your own expense, and we recommend using a trackable shipping service to ensure that we receive your return.

Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If your return is approved, we will process your refund or exchange within 7 business days.

Refunds

If you are requesting a refund, please note that we will only refund the cost of the item, not including any shipping or handling charges. If you received free shipping with your order, the cost of shipping will be deducted from your refund.

We will issue your refund using the same method of payment that you used for your original purchase. Please note that it may take several days for the refund to be processed and for the credit to appear on your account.

Exchanges

If you wish to exchange an item please contact our customer service team at (585) 454-4987 or email us at dock@dockhardware.com. You will be responsible for shipping the item back to us at your own expense, and we recommend using a trackable shipping service to ensure that we receive your return.

Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If your return is approved, we will process your exchange within 7 days and ship the new item to you.

Note: Exchanges not available for all items. In the event an exchange is not available, a refund will be issued. 

Exceptions

Please note that there may be certain items that are not eligible for returns or exchanges, such as items being sold in "AS-IS" condition. Additionally, if an item arrives to you damaged or defective, please contact our customer service team immediately for assistance.

We reserve the right to refuse any returns or exchanges that do not meet our return criteria or that are made after the specified timeframe.

Conclusion

We hope that this Return and Refund Policy provides you with the information you need to make an informed purchase from Surplus Select. If you have any questions or concerns about our policy, please do not hesitate to contact us.